The Service Mindset

I have been fortunate enough, in my career to date, to lead large teams across a variety of cultures, locations and languages. Most of these teams worked with high profile clients to rush deadlines with complex workflows and technology and their day would consist of keeping calm and creating an excellent customer experience while sticking …

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The Value of a Coaching Culture in the Workplace

I have spent the last few weeks coaching individuals from various organisations across the UK and some abroad. The companies they work for all trade in very different sectors and range from large corporates to smaller organisations. They have very different business goals and their cultures vary greatly. Despite these differences, they all have one commonality …

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Leadership Development: A little bit of investment goes a long way…

The cost of absenteeism to private sector businesses is something which continues to concern me. The figure currently stands at an average of £522 per employee each year. This absenteeism is having a huge impact on productivity and the bottom line for UK businesses. But despite more than 70% of those businesses admitting that absence …

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