Creating a Thinking Environment

“The Quality of your attention determines the quality of other people’s thinking” (Nancy Kline). Today’s brain-based economy puts a premium on cerebral skills, in which cognition is the ignition of productivity and innovation. High performance cultures often equate to high pressure environments and leadership teams across all industries are thus forced to manage the consequences …

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The Service Mindset

I have been fortunate enough, in my career to date, to lead large teams across a variety of cultures, locations and languages. Most of these teams worked with high profile clients to rush deadlines with complex workflows and technology and their day would consist of keeping calm and creating an excellent customer experience while sticking …

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